🆘 Support & Help Center
We're here to help you get the most out of SnowLoop. Find answers to common questions or get personalized support from our team.
Email Support
Get personalized help with technical issues, billing questions, or feature requests from our expert team.
[email protected]In-App Help
Access contextual help and tutorials directly in the SnowLoop app through Home -> Resources -> Contact Support.
❓ Frequently Asked Questions
📍 Why isn't my GPS tracking working?
Make sure Location Services are enabled for SnowLoop in your iPhone Settings → Privacy & Security → Location Services → SnowLoop. Ensure you have good GPS signal and grant "Always" location access for optimal tracking performance on the slopes.
🌤️ Weather information not updating?
Weather data requires an active internet connection. Check your WiFi or cellular connection, then try refreshing by pulling down on the weather screen. If problems persist, restart the app or check for updates.
💾 How is my ski data stored and protected?
Your ski tracks are stored locally on your device and securely synced to our encrypted cloud servers. You maintain complete control over your data and can view, export, or delete it anytime through app settings.
🗺️ Can I use SnowLoop offline on the mountain?
Absolutely! Download maps for your favorite ski resorts before heading out. GPS tracking works completely offline, and your data will sync automatically when you're back online.
🏔️ Which North American ski resorts are supported?
SnowLoop provides comprehensive coverage of major Canadian and US ski destinations across British Columbia, Alberta, Ontario, and US states. We're continuously adding new resorts based on user requests.
📱 What are the system requirements?
SnowLoop requires iOS 15.0 or later and is optimized for iPhone. The app leverages the latest iOS features for superior performance, accuracy, and battery efficiency.
🔒 How do you protect my privacy?
Privacy is fundamental to SnowLoop. Your location data is encrypted end-to-end, never shared with advertisers, and you control what information is collected. Review our Privacy Policy for complete details.
Need More Help?
Can't find what you're looking for? Our support team is ready to assist you!
Response Time: We typically respond within 24-48 hours during business days (Monday-Friday, 9 AM - 5 PM PST). For urgent issues, please mark your email as "URGENT" in the subject line.